Poppy & Stone
Frequently asked questions
Clear answers about ordering, delivery, returns, product details and customer care.
Do you sell plants or seeds?
This collection contains plant-care equipment. Plants, seeds, soil and containers shown in a setting are not included unless the exact product listing expressly says so.
Is the watering can made from solid copper?
No. The selected 1.3 L can is listed as stainless steel with an antique copper-tone finish. The color describes the finish, not a solid-copper construction.
How much does the watering can hold?
The supplier lists a 1.3 L capacity, approximately 44 US fluid ounces. Capacity is not an external measurement; leave room for the long spout when choosing a storage spot.
What comes with the bonsai case?
The selected polished set has three cutting tools and one single-prong root hook in one black fabric case. The supplier diagram gives the leaf/bud scissors as 21.5 × 7.6 cm (8.46 × 2.99 in), concave cutter as 21.3 × 6.7 cm (8.39 × 2.64 in), and knob cutter as 21.5 × 5.3 cm (8.46 × 2.09 in). These are tool length × width. Open and closed photographs show the same case; no plant is included. Sharp tools are for adult use.
How many pieces are in the garden tool set?
The chosen version is a ten-piece set in a black molded case: four larger hand tools, three miniature hand tools, two cutting tools and one manual sprayer. The case is supplied with the set.
Will the trellis fit inside my planter?
Compare the stated 28 cm diameter (11 in) with the usable space in your planter. The trellis is 150 cm high (59.1 in). Check insertion depth and stable placement separately; the listed overall height is not the height left above soil.
Is the plant cover a heated greenhouse?
No. It is a clear folding cover with green edging and a roll-up front opening. It has no heater or temperature control. The listed size is 70 × 70 × 80 cm (27.6 × 27.6 × 31.5 in).
Can I leave the cover closed in direct sun?
Do not treat the cover as temperature-controlled protection. Monitor the conditions around your plants and follow the supplied instructions. We do not publish a tested frost, heat or wind rating.
What size is the garden apron?
The supplier labels the apron body 118 cm long by 45 cm wide (46.5 × 17.7 in), excluding the neck loop. It has adjustable neck, waist and leg straps, but the supplier does not specify their adjustment ranges. The 45 cm measurement is flat panel width, not waist circumference. Compare the body length with an apron you own; the worn photograph shows construction and does not establish the model’s height or a universal fit.
Does the apron include the tools shown nearby?
No. One olive apron with brown pockets is included. Tools, clothing, plants and furniture used to show the setting are separate.
Are the cutting tools suitable for children?
These are sharp manual tools for adult use. Keep blades and pointed parts away from children and pets. A carrying case is storage, not a child-resistant safety container.
How do I clean and store my equipment?
Follow the instructions supplied with the exact item. Do not assume dishwasher suitability, machine washing, chemical compatibility or a weather rating from a photograph or material name. Keep cutting tools secure when not in use.
Where do you ship, and what does delivery cost?
Standard shipping costs $5.99 per order to all 50 US states and Washington, DC, with no free-shipping threshold. Handling usually takes 1–2 business days and carrier transit an estimated 3–6 business days, for 4–8 business days total. APO/FPO, US territories and international destinations are excluded. Duties are included; checkout shows applicable tax before payment.
What is your order cutoff?
The order cutoff is 3:00 p.m. Eastern Time, Monday through Friday (America/New_York). This is a daily cutoff, not a guarantee of same-day dispatch or delivery.
How do I track an order?
Open Track My Order and use the secure order-access process. Carrier tracking is shown only when it is available for the actual order. A label alone does not confirm the carrier has received a parcel.
How do I arrange a return or report a missing piece?
Request a return within 60 calendar days of delivery and send it within 14 days of authorization, in original condition with supplied components. You pay change-of-mind return postage; there is no restocking fee. Contact customer care about damaged, incorrect or incomplete items so we can arrange the appropriate remedy. Get the receiving address before mailing anything; our business contact address is not a return warehouse.
When can I contact customer care?
Customer care hours are Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time (America/New_York). We usually reply within one business day. Include the product name or order reference and avoid sending payment card details.
Why can I reach checkout if payment is unavailable?
Your bag can be prepared and edited independently of payment processing. If a payment service or required delivery information is unavailable, checkout explains the issue and does not create a successful payment.
When will a refund reach me?
After a return is received, inspection and refund processing are completed within 2 business days. The payment provider may need up to 8 additional business days to post the refund to the original payment method. Keep your refund and return references until it appears.
Can I change the address or cancel an order?
Contact customer care promptly with your order reference. We will check whether dispatch can still be stopped. A change is not confirmed until we reply; after dispatch, the return process applies. Your statutory rights are unaffected.