Refund policy

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Last updated: 8 July 2026

If a dress is not right, sending it back should be simple. Here is exactly how it works.

Your 30 days

You have 30 days from the day your order is delivered to return any eligible item. No forms hidden behind logins, no hoops. Email us and we will sort it.

What we can accept back

Items need to come back unworn, unwashed and undamaged, with any original tags and packaging still attached. We cannot accept pieces that show signs of wear or have been altered.

What we cannot accept back

For hygiene reasons, intimates and hosiery cannot be returned unless they are faulty. Items clearly marked as final sale are not eligible for return, and where an item is non-returnable this is stated on its product page before you buy.

Starting a return

Email support@poppyandstone.com or call +1 (813) 212-5876 with your order number and the item you are sending back. We will reply with the return address and step-by-step instructions.

Who pays for return postage

If you changed your mind, return postage is yours to cover. If the item arrived faulty, damaged, or is not what you ordered, the return cost is on us, entirely. Either way, we recommend a tracked service, as we cannot take responsibility for returns that go missing in transit.

Restocking fees

There are none. We do not charge restocking fees under any circumstances.

Your refund

Once your return arrives and passes inspection, we email you to confirm approval. Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may take a little extra time to show it on your statement. Since your original shipping was free, there is no shipping cost to deduct or refund.

Exchanges

The quickest route to a different size or colour is to return the original for a refund and place a fresh order for the one you want. It gets the right dress to you faster than a swap ever would.

Damaged, missing, or not what you ordered

If your order arrives damaged, never arrives at all, or contains the wrong item, contact us within 14 days of the delivery date (or the date it should have arrived). We will make it right at no cost to you, with a replacement or a full refund, your choice.