Shipping policy

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Last updated: 20 July 2026

Everything you need to know about how your order gets to you, in plain words.

Where we ship

We ship to addresses across the United States. We do not currently ship internationally, if that changes, this page will say so first.

What shipping costs

Nothing. Every order ships free, with no minimum spend and no handling fees. The total you see at checkout is the total you pay.

When your order leaves us

Orders are dispatched within 1 to 2 business days, Monday to Friday, excluding public holidays. Place your order before 2:00 PM EST on a business day and it is handled that same day. Orders placed after 2:00 PM EST, or over a weekend or public holiday, are handled on the next business day.

How long delivery takes

Once dispatched, orders spend 6 to 8 business days in transit, so most orders arrive within 7 to 10 business days of being placed. These are estimates. Carrier delays and peak periods can occasionally add time, and we appreciate your patience when they do.

Tracking your order

The moment your order ships, a tracking number lands in your inbox. Give it up to 48 hours to start showing movement, carriers scan in batches.

Got the address wrong?

It happens. Email support@poppyandstone.com the moment you notice and, if your order has not yet been dispatched, we will correct it. We cannot take responsibility for orders delayed or lost because the address entered at checkout was incorrect or incomplete, so please double-check it before you pay.

If your parcel goes quiet

If your order has not arrived within a reasonable time after the estimated window, get in touch. We will chase it with the carrier and put things right.